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How a200m slot Protects Your Personal Data

At a200m slot, your personal data — including account details, transaction records from DANA, OVO, GoPay and QRIS, and device activity — is handled under a clear, documented…

No data sold to third partiesDANA, OVO, GoPay & QRIS transaction records securedAccount data deletion on requestIndonesia-region privacy scope24/7 data enquiry support
a200m slot How a200m slot Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Our privacy support team is available around the clock, every day of the week. Whether you are based in Semarang or anywhere else across Indonesia, you can submit a data access, correction, or deletion request through any of the three channels below. We aim to acknowledge your request within 24 hours and resolve it within seven working days.

Team online

Live Chat

Reach our privacy desk directly via the live chat window inside your account dashboard. Available 24 hours a day, seven days a week, responses typically arrive within five minutes.

Email Support

Send your data request or privacy concern to our dedicated support email address. Include your registered account username so we can locate your records and process the request without delay.

In-App Request Form

Open the Settings section of your account, select Privacy, and submit a formal data request through the built-in form. The form routes directly to our compliance team for faster handling.

DATA HANDLING PRACTICES

Six Ways We Safeguard Your Information

Every layer of how we store, process and retain your data is designed to keep your account and payment history private.

Encrypted Storage

All personal data fields, including your email address, phone number and payment method tokens, are stored using encryption at rest. Plain-text personally identifiable information is never written to our databases.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can review and withdraw cookie consent at any time via the cookie preferences panel in your account settings.

Account Security Alerts

Any login from an unrecognised device or IP address triggers an automatic security alert sent to your registered email. You can approve or block the session directly from that notification.

Data Retention Schedule

Active account data is retained while your account remains open. After account closure, personal data is held only for the minimum period required under applicable regulations, then permanently deleted from our systems.

Third-Party Sharing Policy

We share data with payment processors — including DANA, OVO, GoPay and QRIS infrastructure partners — only to the extent necessary to complete your transactions. We do not sell or rent your data to marketers.

Your Right to Correction

You may request correction of any inaccurate personal data stored in your account. Submit the request via live chat or the in-app form; we will update the record and confirm the change within seven working days.

Common Questions About Our Privacy Policy

The questions below cover the situations our account holders ask about most frequently — from how payment data is stored to how you can request full deletion of your account records. If your question is not listed here, reach our support team via live chat 24 hours a day.

We collect your name, email address, phone number, and the payment method identifier you use — for example, your DANA or OVO account reference. We also log the device type and IP address used during registration to protect your account from unauthorised access.

We store only the transaction reference tokens provided by your payment provider — not your full wallet credentials or PIN. This means we can match a transaction to your account without ever holding sensitive payment authentication data on our servers.

Yes. Submit a data access request via live chat, email or the in-app Privacy form. We will compile and deliver a copy of your stored personal data within seven working days. Access to certain transaction records depends on local law.

Open the Settings section of your account, navigate to Privacy, and submit a deletion request. Once verified, we remove your personal data from active systems and retain only the minimum required by applicable regulations before permanent deletion.

We share data only with the payment processors needed to complete your DANA, OVO, GoPay or QRIS transactions, and with service providers who operate under strict data-processing agreements with us. We do not sell your data to any third party.

We use essential cookies to maintain your login session and performance cookies to measure page load times. You can withdraw consent for non-essential cookies at any time through the cookie preferences panel inside your account settings.

Contact our support team immediately via live chat — available 24 hours a day — or by email. Provide your account username and a brief description of the concern. We acknowledge all privacy complaints within 24 hours and work to resolve them within seven working days.